Engaged HR
  • 22-Oct-2022 to Until Filled (PST)
  • Canada Homestay Network
  • CAN
  • 62000-70000 per year
  • Salary
  • Full Time


CHN is seeking a self-motivated individual with a passion for leadership to be our Full-time Program Lead to lead our team of Relationship Managers in a region that is to be determined. The successful candidate will be assigned to their region upon hire.

Program Leads must have readily accessible transportation, a suitable computer and high-speed internet access, and a mobile phone for emergency support.

Who We Are

The Canada Homestay Network Society is a family-run, non-profit society, that has helped tens of thousands of students find a home away from home in Canada. CHN has been connecting international students to compassionate and caring Canadian families for over 25 years.

About the Program Lead position

We are looking for a dynamic individual who is enthusiastic to learn and lead. Program Leads play a critical role in ensuring the overall success of our homestay programs through accountability of team members, project management, client relationship management, and contributing to the overall design and strategy of the business.

Key responsibilities

  • Champion of client care and customer service; take ownership and follow-up
  • Team support, coaching, and mentoring; service through leadership
  • Practice empathy and be ready to complete any task that the rest of the team is working on.
  • Oversee the team's workload and distribution of responsibilities, which include facilitation of team meetings, accountability, and performance management.
  • Manage projects and complete administrative work including preparing communications, maintaining data integrity, tracking team metrics, etc.
  • Participate in the development and analysis of team metrics and work expectations.
  • Engage with colleagues, host families, and students in order to monitor, manage, and bring closure to homestay issues, inquiries, and client requests.
  • Participating in various departmental meetings
  • Travel from time to time.

The successful candidate will be enthusiastic about

  • Leading a team and developing our colleagues' unique abilities
  • Career development and growth within CHN
  • Client management
  • Workload distribution
  • Team recognition opportunities
  • Relationship building and customer service
  • Learning and understanding cultural differences
  • Building relationships with all stakeholders

The successful candidate will have

  • One or more years of experience as a Relationship Manager or Homestay Coordinator
  • One or more years of supervisory experience
  • Three or more years of Customer Service experience
  • An uncompromised ability to prioritize time and meet deadlines
  • Exceptional Customer Service skills
  • Positive interpersonal and conflict resolution skills
  • Experience creating and analyzing team metrics
  • Strategic/long term mindset
  • An ability to work in a team and develop relationships
  • The ability to take initiative and use discretion in determining priorities
  • Strong problem solving and organizational skills
  • Precise attention to detail
  • Nice to have - Post-Secondary Education (College Diploma or Bachelors Degree) in International Studies, Social Sciences, or another related program

How to Apply:

Please submit your resume and cover letter.

Applications should be submitted in PDF or Word format with first & last names in the file name.

CHN is committed to employment equity. Accommodations are available on request. While we appreciate all responses, only candidates selected for an interview will be contacted.

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Engaged HR
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